Returns & Refunds Policy

At Anna Lysenko LLC, operated by Dmitrii Golubev, we strive to ensure your satisfaction with our premium dog supplements and products, trusted by over 120,000+ customers worldwide. Our return policy is designed to be straightforward and customer-focused while protecting against misuse. Please read the details below carefully.

30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return. To initiate a return, please contact us at support@doggychups.com.

To be eligible for a return, your item must meet the following conditions:

  • Be in the same condition as received: unused, unworn, with all tags attached, and in its original packaging.

  • Include the receipt or proof of purchase.

Returns must be sent to:
Anna Lysenko LLC (Operated by CEO Dmitrii Golubev)
30N Gould St STE R, Sheridan, WY 82801, USA

If your return is accepted, we will provide a prepaid return shipping label and instructions on how to send your package. Items sent back without prior approval will not be accepted. For any questions, reach out to us at support@doggychups.com or via our Facebook page at facebook.com/doggychups.

Damages and Issues

Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, contact us immediately at support@doggychups.com. We will evaluate the issue and work to make it right, ensuring your experience with DoggyChups meets our high standards.

Exceptions / Non-Returnable Items

For health and safety reasons, certain items are non-returnable:

  • Opened or partially used pet food, treats, supplements, or consumable products cannot be returned or refunded once the seal has been broken.

  • Personal care items for pets (such as grooming serums, sprays, or dental products) are also non-returnable once opened.

  • Only unopened, sealed consumables and unused non-food items (e.g., toys, accessories, grooming tools) may be returned within 30 days of delivery.

  • Customized or personalized products (e.g., special-order items).

  • Sale or discounted items.

  • Gift cards.

Customer Care Commitment

If your dog did not enjoy a product, please contact our Customer Care team at support@doggychups.com. While we cannot accept opened returns, we may offer store credit or a one-time replacement at our discretion.

Exchanges

We do not offer direct exchanges. To get a different item, please return the original item following our return process. Once the return is accepted, you can place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must be unused, unworn, with tags, in its original packaging, and accompanied by the receipt or proof of purchase. Contact us at support@doggychups.com to initiate the process.

Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved. If approved, the refund will be processed to your original payment method (Stripe or PayPal) within 10 business days. Please note that it may take additional time for your bank or payment provider to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@doggychups.com.

Worldwide Policy

This return policy applies to all orders, regardless of shipping destination, ensuring consistency and fairness for our global customers.

Our Commitment to Charity

All eligible returned products are donated to dog charities, supporting our mission to give back to the canine community.

Contact Us

For any questions or concerns about returns, reach out to our dedicated customer support team:

We’re here to ensure your experience with DoggyChups is exceptional, backed by our commitment to quality and customer satisfaction.