Terms of Service

Overview

Welcome to Doggy Сhups™! The terms “we”, “us”, and “our” refer to Anna Lysenko LLC, operated by Dmitrii Golubev. Doggychups operates this store and website (doggychups.com), including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience for premium dog supplements and products (the “Services”). Doggychups is powered by Shopify, which enables us to deliver these Services to you.

The following Terms of Service, together with our Return Policy and Privacy Policy referenced herein (collectively, “Terms”), describe your rights and responsibilities when using our Services. Please read these Terms carefully, as they include important information about your legal rights, warranty disclaimers, and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [insert link to Privacy Policy]. If you do not agree to these Terms or the Privacy Policy, you should not use or access our Services.

Section 1 - Access and Account

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including browsing our online store or purchasing dog supplements, products, or custom items, you may be required to provide information such as your email address, billing, payment, and shipping details. You represent and warrant that all information provided is accurate, current, and complete, and that you have the necessary rights to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activities under your account. You may not transfer, sell, assign, or license your account to any other person. We reserve the right to suspend or terminate your account if we suspect unauthorized or fraudulent activity.

Section 2 - Our Products

We strive to provide accurate representations of our dog supplements, products, and custom items in our online store. However, colors or product appearance may vary due to your device’s settings or configuration. We do not warrant that the appearance or quality of any products will meet your expectations or match their online depiction exactly.

Product descriptions, including those for custom products, are subject to change at our sole discretion without notice. We reserve the right to discontinue any product or limit purchase quantities to any person, geographic region, or jurisdiction on a case-by-case basis.

Section 3 - Orders

When you place an order, you are making an offer to purchase. Doggychups reserves the right to accept or decline your order at its discretion. An order is not accepted until we confirm acceptance and process your payment. Please review your order carefully before submission, as we may be unable to accommodate cancellation requests after acceptance. If we decline, modify, or cancel an order, we will attempt to notify you using the email, billing address, or phone number provided at the time of the order.

Your purchases are subject to return or exchange solely in accordance with our Return Policy, detailed below. You represent and warrant that your purchases are for personal or household use and not for commercial resale or export.

Section 4 - Prices and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed, as indicated in your order confirmation email. Unless otherwise stated, posted prices exclude taxes, shipping, handling, customs, or import charges.

Prices in our online store may differ from those in physical stores or third-party retailers. From time to time, we may offer promotions governed by separate terms. In case of a conflict, the promotion terms will prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all transactions. You agree to promptly update your account details, including email, credit card numbers, and expiration dates, to ensure smooth transaction processing. Payments are processed via Stripe or PayPal, and you represent and warrant that: (i) your payment information is true, correct, and complete; (ii) you are authorized to use the provided payment method; (iii) charges incurred will be honored by your payment provider; and (iv) you will pay all charges, including shipping, handling, and applicable taxes.

Section 5 - Shipping and Delivery

We ship worldwide but are not liable for shipping or delivery delays. Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events beyond our control. Once products are transferred to the carrier, title and risk of loss pass to you.

Section 6 - Intellectual Property

Our Services, including all trademarks, brands, text, images, graphics, product reviews, videos, audio, and their design, selection, and arrangement, are owned by Anna Lysenko LLC, its affiliates, or licensors and are protected by U.S. and international intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, perform, republish, download, store, or transmit any material from the Services without our prior written consent. No license or rights are granted under any patent, trademark, copyright, or other intellectual property of Doggychups, Shopify, or any third party, except as expressly stated herein. Unauthorized use may violate federal and state intellectual property laws. All rights not expressly granted are reserved by Doggychups.

Doggychups’s names, logos, product names, designs, and slogans are trademarks of Anna Lysenko LLC or its affiliates or licensors. You must not use these trademarks without prior written permission. Shopify’s name, logo, and related marks are trademarks of Shopify. All other names, logos, and marks on the Services belong to their respective owners.

Section 7 - Optional Tools

We may provide access to third-party tools as part of the Services, over which we have no control or input. These tools are provided “as is” and “as available” without warranties or endorsements. Your use of these tools is at your own risk, and you should review the terms provided by the third-party provider. We are not liable for any issues arising from your use of these tools. Future features or tools introduced to the Services will also be subject to these Terms.

Section 8 - Third-Party Links

Our Services may include links to third-party websites or embedded third-party functionality. We are not responsible for the content, accuracy, or practices of these third parties. Accessing third-party sites is at your own risk, and we are not liable for any harm or damages related to your use of such sites or their products, services, or content. Please review third-party policies before engaging in transactions. Complaints or questions about third-party products or services should be directed to the third party.

Section 9 - Relationship with Shopify

Doggychups is powered by Shopify, which enables us to provide the Services. However, all sales and purchases are made directly with Anna Lysenko LLC. By using the Services, you acknowledge that Shopify is not responsible for any aspect of transactions between you and Doggychups, including any injury, damage, or loss resulting from purchased products. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from your transactions with Doggychups.

Section 10 - Privacy Policy

All personal information collected through the Services is subject to our Privacy Policy [insert link to Privacy Policy] and, in some cases, Shopify’s Privacy Policy [insert link to Shopify’s Privacy Policy]. By using the Services, you acknowledge that you have read these policies. Shopify collects and processes personal information to provide and improve the Services, and your information may be transmitted to Shopify or third parties in other countries. Review our Privacy Policy for details on how we, Shopify, and our partners use your information.

Section 11 - Feedback

By submitting ideas, suggestions, feedback, reviews, or other content (“Feedback”), you grant Anna Lysenko LLC a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose, including commercial use. You represent and warrant that: (i) you own or have rights to the Feedback; (ii) you have disclosed any compensation received for Feedback; and (iii) your Feedback complies with these Terms.

We are not obligated to maintain Feedback in confidence, pay compensation, or respond to Feedback. We may monitor, edit, or remove Feedback deemed unlawful, offensive, or in violation of these Terms or third-party rights. You agree that your Feedback will not violate any third-party rights or contain unlawful, abusive, or malicious content. You are solely responsible for the accuracy of your Feedback, and we assume no liability for Feedback posted by you or third parties.

Section 12 - Errors, Inaccuracies, and Omissions

Our Services may occasionally contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct such errors or cancel orders if information is inaccurate, even after an order is submitted, without prior notice.

Section 13 - Prohibited Uses

You may use the Services for lawful purposes only. You may not use the Services to: (a) engage in unlawful or malicious activities; (b) violate any laws or regulations; (c) infringe our or others’ intellectual property rights; (d) harass, abuse, or harm any person; (e) transmit false or misleading information; (f) send unsolicited advertising or spam; (g) impersonate any person or entity; or (h) engage in conduct that restricts others’ use of the Services or harms Doggychups, Shopify, or users.

Additionally, you may not: (a) upload viruses or malicious code; (b) reproduce, copy, or exploit the Services; (c) collect others’ personal information; (d) spam, phish, or scrape; or (e) interfere with the Services’ security features. We may suspend or terminate your account without notice if you violate these Terms.

Section 14 - Termination

We may terminate your access to the Services at our discretion without notice, and you remain liable for all amounts due up to the termination date. Sections including Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and other provisions intended to survive termination will remain in effect.

Section 15 - Disclaimer of Warranties

The Services and products are provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, durability, title, or non-infringement. We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free. Some jurisdictions may not allow certain warranty disclaimers, so this section may not fully apply to you.

Section 16 - Limitation of Liability

To the fullest extent permitted by law, Anna Lysenko LLC, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, or licensors, and those of Shopify, shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages, including lost profits, revenue, savings, data, or replacement costs, arising from your use of the Services or products, even if advised of the possibility of such damages.

Section 17 - Indemnification

You agree to indemnify, defend, and hold harmless Anna Lysenko LLC, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys’ fees, arising from: (1) your breach of these Terms; (2) your violation of any law or third-party rights; or (3) your use of the Services. We may control the defense and settlement of indemnifiable claims at your expense, and you will cooperate fully in such defense.

Section 18 - Severability

If any provision of these Terms is deemed unlawful, void, or unenforceable, it shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed without affecting the validity of other provisions.

Section 19 - Waiver; Entire Agreement

Our failure to enforce any right or provision of these Terms does not constitute a waiver. These Terms, including the Return Policy and Privacy Policy, constitute the entire agreement between you and Anna Lysenko LLC, superseding any prior agreements or communications.

Section 20 - Assignment

You may not assign or transfer these Terms or your rights without our prior written consent. We may assign or transfer these Terms without notice or consent.

Section 21 - Governing Law

These Terms and any agreements for Services shall be governed by the laws of the State of Wyoming, USA, and the federal laws of the United States applicable therein. You and Anna Lysenko LLC consent to the jurisdiction of federal and state courts in Wyoming.

Section 22 - Headings

Headings are for convenience only and do not limit or affect these Terms.

Section 23 - Changes to Terms of Service

We may update these Terms by posting changes on our website. It is your responsibility to review them periodically. Material changes will be notified as required by law, effective on the specified date. Your continued use of the Services after changes constitutes acceptance.

Section 24 - Contact Information

For questions about these Terms, contact us at:
Anna Lysenko LLC
support@doggychups.com
30N Gould St STE R, Sheridan, WY 82801, USA
Facebook: facebook.com/doggychups

Return Policy

At Anna Lysenko LLC, operated by Dmitrii Golubev, we strive to ensure your satisfaction with our premium dog supplements and products, trusted by over 10,000 customers. Our return policy is designed to be straightforward and customer-focused while protecting against misuse. Please read the details below carefully.

30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return. To initiate a return, please contact us at support@doggychups.com.

To be eligible for a return, your item must meet the following conditions:

  • Be in the same condition as received: unused, unworn, with all tags attached, and in its original packaging.
  • Include the receipt or proof of purchase.

Returns must be sent to:
Anna Lysenko LLC
30N Gould St STE R, Sheridan, WY 82801, USA

If your return is accepted, we will provide a prepaid return shipping label and instructions on how to send your package. Items sent back without prior approval will not be accepted. For any questions, reach out to us at support@doggychups.com or via our Facebook page at facebook.com/doggychups.

Damages and Issues

Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, contact us immediately at support@doggychups.com. We will evaluate the issue and work to make it right, ensuring your experience with Doggychups meets our high standards.

Exceptions / Non-Returnable Items

The following items cannot be returned or refunded:

  • Perishable goods (e.g., dog supplements with a limited shelf life).
  • Customized or personalized products (e.g., special-order items).
  • Personal hygiene products (e.g., grooming products for dogs).
  • Sale or discounted items.
  • Gift cards.

If you have questions about a specific item, please contact us at support@doggychups.com.

Exchanges

We do not offer direct exchanges. To get a different item, please return the original item following our return process. Once the return is accepted, you can place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must be unused, unworn, with tags, in its original packaging, and accompanied by the receipt or proof of purchase. Contact us at support@doggychups.com to initiate the process.

Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved. If approved, the refund will be processed to your original payment method (Stripe or PayPal) within 10 business days. Please note that it may take additional time for your bank or payment provider to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@doggychups.com.

Worldwide Policy

This return policy applies to all orders, regardless of shipping destination, ensuring consistency and fairness for our global customers.

Our Commitment to Charity

All eligible returned products are donated to dog charities, supporting our mission to give back to the canine community.

Contact Us

For any questions or concerns about returns, reach out to our dedicated customer support team:

We’re here to ensure your experience with Doggychups is exceptional, backed by our commitment to quality and customer satisfaction.