FAQs
Product Related Questions
Where are Doggy Chups made?
Doggy Chups are produced at certified facilities and packaging lines located in several regions, including the U.S. and Asia, to ensure reliable delivery and compliance with local standards.
Regardless of where your order is fulfilled, the formula and quality controls are exactly the same.
Please note that packaging may sometimes reflect the local market language (such as Asian characters), but the product inside is always identical and meets our strict quality specifications.
Are Doggy Chups grain-free?
Yes — Doggy Chups are completely grain-free.
Each treat is crafted with high-quality protein and functional ingredients (like glucosamine, taurine, and vitamin E) to support your dog’s daily wellness without any fillers such as wheat, corn, or soy.
Are they suitable for dogs with allergies?
While Doggy Chups are formulated with care, they may not be suitable for every dog, especially those with specific allergies.
Some dogs have a personal intolerance to certain ingredients, including chicken protein, which is a relatively common allergen. Studies show that among dogs with diagnosed food allergies, about 15% react to chicken.
If your dog is sensitive to chicken or any other component listed on our label, please consult your veterinarian.
Do they replace regular food or supplements?
No — Doggy Chups are not a replacement for your dog’s regular meals or prescribed supplements.
They are designed as a functional treat: tasty, enjoyable, and enriched with ingredients that can support daily wellness (like glucosamine for joints or taurine for heart health).
Think of them as a healthy addition to your dog’s diet, not a substitute for complete nutrition.
How much Doggy Chups should I give my dog?
Doggy Chups are designed as an occasional functional treat, not something to replace daily meals. The right amount depends on your dog’s size:
- Small dogs (under 20 lbs / 9 kg): about 1 Chup per week
- Medium dogs (20–50 lbs / 9–23 kg): about 2–3 Chups per week (≈ 8 per month)
- Large dogs (50–90 lbs / 23–40 kg): about 3–4 Chups per week
- Giant breeds (90+ lbs / 40+ kg): up to 4–5 Chups per week
Always keep fresh water available and monitor your dog while enjoying the treat.
Can I give Doggy Chups to puppies?
Yes — but only once your puppy is at least 3 months old and already has a stable digestive system. At this stage, Doggy Chups can be introduced as a gentle functional treat alongside their regular puppy diet.
For the first time, we recommend a test introduction:
- Let your puppy lick the Chup for about 5–10 minutes.
- Then wait 12 hours to observe if there are any signs of sensitivity (such as loose stool or loss of appetite).
If everything looks normal, you can gradually include Doggy Chups as an occasional treat. Always supervise puppies while treating, and provide plenty of fresh water.
Are they safe for senior dogs?
Yes — Doggy Chups are safe for senior dogs when given in the recommended amounts.
The formula is designed as a gentle, functional treat with ingredients that may support joint comfort, heart health, and overall vitality.
From customer experience, many older dogs become more active and joyful once Doggy Chups are added to their routine.
If your dog has specific health concerns — especially kidney issues or protein sensitivities — we recommend consulting your veterinarian before adding new treats.
How long until I notice benefits from Doggy Chups?
Every dog is a little different, so results can vary. Some pet parents tell us they notice more freshness in breath or a happier mood after just a few treats, while benefits like joint comfort or coat shine may take a few weeks of consistent use.
What we can promise: each Chup delivers the same high-quality functional ingredients every time. And if you’re ever unsatisfied, our risk-free guarantee has you covered.
Can I use Doggy Chups treats if my pet is on medication?
If your dog is currently taking medication, it’s always best to check with your veterinarian first. While Doggy Chups are made with safe, functional ingredients, every pet’s health situation is unique. Your vet can confirm whether adding a new treat is the right choice alongside prescribed meds.
Are there any precautions I should know about?
Yes — while Doggy Chups are crafted to be safe and gentle, there are a few things to keep in mind:
- Always supervise your dog while enjoying the treat.
- Provide fresh water alongside treats.
- Stick to the recommended serving size based on your dog’s weight.
- Not suitable for puppies under 3 months old.
- If your dog has known allergies, kidney issues, or is on medication, consult your veterinarian before use.
Doggy Chups are designed as a functional treat to support daily wellness, not as a replacement for meals or prescribed supplements.
How should I store Doggy Chups and other products?
Store Doggy Chups in a dry, room-temperature place, away from direct sunlight and moisture. Refrigeration is not necessary.
For safety, always keep Doggy Chups — and all pet products — out of reach of children. This ensures the treats stay fresh and are enjoyed only by the pets they’re made for.
Do your products have an expiration date?
Yes. All of our products come in sealed packaging with a shelf life of up to 12 months from the manufacturing date (printed on the pack).
Please note: in some regions (such as Asia or the EU), the printed date is the manufacturing date, not a “best before” date.
For Doggy Chups specifically: once opened (or licked), a Chup should be kept in a dry place and used within 10 days for maximum freshness and safety.
The same rule applies to our other products — once the pack is opened, use them promptly and always store in a dry place, away from direct sunlight and children’s reach.
Can I give Doggy Chups to cats?
Doggy Chups are formulated for dogs, but they are not harmful to cats if given in very small amounts.
Because serving sizes for dogs are much larger than what a cat would need, we recommend limiting it to just a 3–5 minute lick, at the owner’s discretion.
For cats who enjoy this kind of treat, we’ve developed a dedicated line — Kitty Chups™, perfectly sized and tailored to feline needs.
Is it safe if my dog swallows some of the liquid from dental wipes, toothpaste, or gel?
Yes — all of our dog dental care products (toothpaste, gel, and the cleansing solution on wipes) are formulated to be safe if swallowed in small amounts during normal use. They’re made to be pet-friendly, since dogs don’t spit like humans do.
The wipe itself must never be ingested. Always supervise your dog during cleaning and discard the wipe after use.
Return & Exchange Policy
What is the return policy for Doggy Chups products?
We stand behind our products with a 100% satisfaction guarantee. If you’re not completely happy with your purchase, simply contact our Customer Care team and we’ll make it right — whether that means a replacement or a refund.
For full details, please see our Return & Refund Policy
Can I exchange products?
If you are not completely satisfied with your order, please reach out to our Customer Care team — we’ll be happy to assist with an exchange or replacement.
Please note: for hygiene and safety reasons, opened products cannot be returned or exchanged (this applies not only to Doggy Chups, but to all of our consumable items). Unopened items may be eligible for return or exchange in line with our Return Policy
Subscription
How can I cancel my subscription?
You can manage or cancel your subscription anytime through the customer portal:
- Log in to your account.
- Go to Subscriptions to view all active products.
- Select the product you want to cancel and click Manage Subscription.
- Scroll to the bottom of the page and click Cancel Subscription.
If you have any trouble, our Customer Care team will be happy to help — just reach out through our Contact page
How can I pause my subscription?
It’s easy to pause your subscription through the customer portal:
- Log into your account.
- Go to Subscriptions to see all active products.
- Select the product you want to pause and click Manage Subscription.
- In the middle of the page, choose Skip Shipment — you’ll see the next scheduled date update if you decide to skip.
How can Edit my subscription?
You can adjust both the frequency and the quantity of products in your subscription from the customer portal:
- Log into your account and go to Subscriptions.
- Select the product you want to edit and click Manage Subscription.
- Under Charge Date, you can pick the next billing and shipping date using the calendar.
- Under Delivery Schedule, choose how often you’d like to receive your order. You can set the interval by days, weeks, or months, and select the number that works best for you.
Where can I update my payment method and billing address?
You can update both directly in the customer portal:
- Log into your account.
- Go to Payment Methods to view your saved details.
- Click Edit to update your billing address or card information in the side tab.
Where can I update my shipping address?
You can update your shipping address in the customer portal:
- Log into your account.
- Go to Shipping Addresses to see the addresses on file.
- Select the one you want to change and click Edit Shipping Address.
- A side tab will open — update your details and click Save.
Shipping Information
Do you charge a delivery fee?
Yes — orders under $75 (USD) (with or without discounts) include a standard $4.95 delivery fee.
Orders of $75 or more ship free.
At checkout, you’ll also see an option for Priority Handling & Processing for faster dispatch — many customers choose this upgrade for extra peace of mind.
How long for my order to be delivered?
Orders are usually processed and dispatched within 3–5 business days. From there, delivery times are:
- USA: about 12–15 business days after dispatch
- Worldwide: about 12–20 business days depending on location
At checkout, you can also choose Priority Handling & Processing to speed up dispatch, helping your order leave our warehouse faster.
Where do you ship?
We ship worldwide 🌎. Most of our orders go to the United States, Canada, Europe, Australia, and Asia, but we can deliver to nearly any country.
Shipping times vary by region (for example, 12–15 business days to the U.S., 12–20 business days worldwide). At checkout, you’ll see available options — including Priority Handling & Processing for faster dispatch.
Satisfaction Guaranteed
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Loved by Pet Owners Worldwide
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Free Shipping over $75 (USD)
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Easy 30-Day Returns