Orders are usually processed within 3–5 business days, then shipped worldwide. Typical delivery times are:

• USA: about 12–15 business days
  
• Worldwide: about 12–20 business days

At checkout, you can also choose Priority Handling & Processing to speed up dispatch.

We want you to be 100% satisfied with every purchase. If your pup doesn’t enjoy one of our Doggy Chups products, just let us know within 30 days and we’ll make it right.

For hygiene and safety reasons, opened treats can’t be returned. But don’t worry — we’ll always work with you to find a fair solution, whether that’s a replacement, store credit, or another option.

Other unopened items may be eligible for return or exchange depending on their type. If you’re unsure, simply reach out to our Customer Care team — we’re here to help.

Yes. Every product comes with a clearly printed date on the package. Depending on the region, this may appear as a Best Before date (USA) or a Date of Manufacture (Asia/Europe).

• Shelf life varies by product, but most items remain safe for up to 12 months in sealed packaging.
  
• Once opened, follow the storage instructions printed on each pack to ensure freshness and safety.
  
• As a general rule: store in a cool, dry place, away from direct sunlight, and keep all products out of reach of children.
  

This way you always know your purchase is fresh, safe, and ready for your pet to enjoy.